Ticket Policy

Frequently Asked Questions

TICKET TERMS AND CONDITIONS

This ticket is a revocable license that only grants entry into the stadium premises and a spectator seat (or a standing location, as applicable) for the Delray Beach Open (the “Tournament”). By tendering this ticket and entering the Tournament premises, ticket holder, on behalf of him/herself and, to the extent permitted by law, any accompanying minor(s), agrees to the following terms and conditions.

ALL SALES ARE FINAL. TICKETS ARE SUBJECT TO TAXES AND PROCESSING FEES. NO CANCELLATION WILL BE PERMITTED AND NO REFUNDS OR EXCHANGES WILL BE OFFERED. THIS TICKET IS A PERSONAL LICENSE AND MAY BE REVOKED AT ANY TIME FOR ANY REASON. SCHEDULE IS SUBJECT TO CHANGE WITHOUT NOTICE.

Tournament dates and times (including the opening of the gates and schedule of play) are subject to change by the Tournament Parties in their sole discretion, and no such change shall entitle ticket holder to a refund or any other remedy if ticket holder cannot attend or for any other reason. Ticket holder may be relocated to an alternative seat in the sole discretion of the Tournament Parties. No such relocation shall entitle ticket holder to a refund or any other remedy if ticket holder is relocated to a seat of comparable face value.

Ticket holder and his/her belongings may be searched prior to or upon entry and prohibited items may be confiscated. Ticket holder must comply with the Tournament Parties’ security policies, including any applicable bag policy. Ticket holder consents to such searches and waives any claims against the Tournament Parties (inclusive of their respective members, agents and affiliates) arising from or relating to such searches. If ticket holder elects not to consent to these searches or comply with these security policies, ticket holder acknowledges that the Tournament Parties have the right to deny ticket holder entry. No refund or other remedy will be provided if ticket holder is ejected or refused entry due to disorderly, unsafe, and/or threatening conduct or failure to comply with these ticket terms.

Ticket holder (and the user(s) of your tickets for any particular match or event) voluntarily assume all risk and danger of property damage and personal injury (including death) and all hazards arising from, or related in any way to, the Tournament (including, but not limited to, injuries caused by players, fans, weather, tennis balls or other objects) whether occurring prior to, during or after any match, however caused and whether by negligence or otherwise. Ticket holder (and the user(s) of its tickets for any particular match or event) agree that the Tournament Parties, Match Point, Inc., the Delray Beach Open, the City of Delray Beach, Palm Beach County, and each of their parents, subsidiaries, affiliates, employees, agents and owners shall not be liable for any injuries from such causes. Specifically relating to the global COVID-19 pandemic, attendee acknowledges the contagious nature of COVID-19 and voluntarily assumes the risk of exposure or infection by attending the event, and that such exposure or infection may result in personal injury, illness, permanent disability and death. Attendee understands that the risk of becoming exposed to or infected by COVID-19 at the event may result from the actions, omissions or negligence of others who may attend the event or their families, colleagues, or others with whom they may have contact. Accordingly, attendee understands and agrees that this release includes any claims based on the actions, omissions, or negligence of Match Point, Inc., the Delray Beach Open, City of Delray Beach, Palm Beach County, its employees, agents and representatives, whether a COVID-19 infection occurs before, during or after participation in the event. In addition to all other rules and regulations relating to the attendee’s attendance at the event, the attendee agrees to comply with all COVID-related procedures that may be implemented by the tournament organizers in order to protect as much as possible the health and safety of all attendees.

No ticket holder may continually collect, disseminate, transmit, broadcast, publish, release or otherwise offer to the public (or assist any third party in offering to the public) from Tournament premises any: (a) match scores or related statistical data during match play (from the commencement of a match through its conclusion) for commercial, betting or gambling purposes; or (b) on a live or delayed basis, in whole or in part, and whether on a free basis or subject to payment, any sound recording, photograph, livestream, video, motion picture, film and/or other audio-visual content captured by any means whatsoever or other accounts or descriptions of all or any part of the Tournament (collectively, the “Works”). Ticket holder agrees that by causing this ticket to be scanned upon entry to the stadium, ticket holder shall be understood to have signed this document and granted the Tournament Parties an exclusive, worldwide, sub-licensable, royalty-free license to all copyrights associated with the Works. The continual use of laptop computers or other handheld electronic devices within the confines (spectator area) of the Tournament match courts is prohibited.

Ticket holder grants to the Tournament Parties and their respective designees the irrevocable permission to use his/her voice, image, and/or likeness in any media now or hereafter existing in connection with all or any part of the event or related events, for any purpose whatsoever, including the commercial purposes of the Tournament Parties and/or their respective sponsors, licensees, advertisers and/or broadcasters, without further permission or compensation and hereby waives any and all claims or potential claims relating to such use.

The resale or attempted resale of this ticket on or around the Stadium premises at any price is prohibited and will result in ticket holder’s removal from the premises and confiscation of all tickets in the possession of the violator without refund or compensation. The use or attempted use of lost, stolen or counterfeit tickets is prohibited and such tickets are void. Breach of any of the foregoing conditions will automatically terminate the license granted by this ticket, and shall constitute grounds for denial of admission, removal from the grounds, and confiscation of all tickets in the possession of the violator without refund or compensation. The Tournament Parties are not responsible for lost, stolen, destroyed, or counterfeit tickets. Lost, stolen, destroyed or counterfeit tickets, or tickets sold in violation of any applicable law, may not be honored. This ticket may not be used for, nor may any ticket holder enter the stadium premises for, advertising, promotion or any other commercial purposes (including contests, sweepstakes and giveaways) without the Tournament Parties express written consent. The first ticket with this barcode presented to be scanned will be considered valid and all others will be rejected and entry denied its holder. Keep this ticket in a safe place and protected as you would money or regular tickets. The Tournament Parties are not responsible for any inconvenience, damage or loss caused by unauthorized duplication.

If the entire Tournament is cancelled prior to one official Tournament match ball being hit, and you purchased your tickets through YellowTennisBall.com.com, Ticketmaster.com or the Box Office at the Delray Beach Tennis Stadium (the “Official Tournament Ticket Channels”), we will issue you a refund of face value paid for the ticket (if any) (or, for a discounted ticket, the discounted ticket price paid) to the credit card, debit card, or other accepted method of payment that you used to purchase your tickets. The foregoing is limited to tickets purchased directly through an Official Tournament Ticket Channel, and does not to apply to (i) tickets purchased via the secondary market, (ii) complimentary tickets, (iii) tickets provided on a barter basis, or (iv) tickets issued in connection with any sponsorship. If tickets were purchased through another method, please contact the person or entity from whom you purchased such tickets, as we will not refund you therefor. In no event will delivery charges or any other amounts be refunded. There will be no liability on the part of any of the Tournament Parties for travel or any other expenses that you or anyone else incurs in connection with a canceled Tournament.

If one or more sessions or matches of the Tournament to which you possess tickets are postponed or cancelled due to weather or any other causes, no refund will be issued, but reasonable efforts will be made to accommodate ticket holders with proof of purchase for a subsequent session, if held, in the Tournament Parties’ sole discretion. The Tournament Parties cannot guarantee ticket availability, exchange of equal value or comparable seat location. The foregoing is limited to tickets purchased directly through the Official Tournament Ticket Channels, and does not to apply to (i) tickets purchased via the secondary market, (ii) complimentary and series tickets, (iii) tickets provided on a barter basis, or (iv) tickets issued in connection with any sponsorship. Tickets are not eligible for refund or exchange due to one or more changes in the Schedule of Play. Rain delays could last 15 minutes or a few hours. Once it stops raining, it could take 30-45 minutes for the courts to be dried depending on the amount of rain received. Pay attention to local weather forecasts and radar to track any inclement weather that may develop. Announcements and rain-delay updates will be made in the Stadium Court and on our video boards located throughout the site, as well as on our website. However should a session be OFFICIALLY called due to weather, the tournament will announce on Stadium court and on its Official Tournament Website what subsequent session(s) that the individual will be able to exchange these tickets for. The tournament will do our best to get you an equal value ticket for this/these specific sessions announced (seating not guaranteed).